SuratShowoom.com assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 3 days from the date on which these goods are delivered.
*Returns would not be accepted for custom made / stitched clothing, including readymade stitched Sarees or Sarees stitched with custom blouse.
You need to notify us first before returning any product within 24hrs from the time you receive the product. You may do this through the “Contact Us” page on our web site or simply by emailing us your return request firstname.lastname@example.org with your Order ID mentioned as Subject.
Returns made without notice SHALL NOT qualify for a refund.
· Customer needs to bear the shipping costs while returning the products.
– We will issue 80% refund of product price. (20% will be Order Processing & other misc. charges.)
· We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
· At any point of time, the refunds will not exceed the actual value of the goods.
· Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
· In case of product return, we will issue a refund once we receive the product back at our office.
· Return won’t be accepted after 10 days of receiving the shipment.
. The Customer has to bear the charges for returning the product.
* Cancellations will be considered only if the request is made within 24-48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been shipped or communicated to the vendors/merchants and they have initiated the process of shipping them
*Orders which are undergoing in any kind of stitching or customization or tailoring can’t get cancelled once the status is changed to stitching.
Color and Description Discrepancy
The apparel description on the website contains details and product specifications which are approximate values, closest to reality. While we strive to be accurate in showcasing colors there still may be minor variations because of the light and settings during photography and also the color settings and properties of various monitors. Other details like weight, work details and size may vary slightly as well. Hence the customer should keep in mind the slight variation when placing the order online.We believes that every customer placing an order is absolutely aware of these minor variations that may occur in with respect to the actual color of the outfit received
Embellishment Related Issues
Apparel consisting of embellishments like beads and sequences usually has the tendency to come off. Even with perfect handling, care and packaging this cannot be completely avoided. During physical transit, some of them may come loose, hence if you see such situations arise when you unpack or wear your attire, do not worry as it is a common issue.